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Building Relationships that Matter: Empathy, Emotional Intelligence, and Trust in Action

About the Course

This session focuses on building strong, meaningful relationships through empathy, emotional intelligence, and trust. Participants will explore how understanding and managing emotions, both their own and others’, creates a deeper connection and reduces conflict. The session highlights the role of self-awareness, active listening, and clear communication in strengthening relationships at work and beyond. Participants will learn practical strategies for practicing empathy, building trust through consistency and honesty, and using emotional intelligence to navigate challenging conversations. Through reflection and real-world application, the session equips participants to create trust-based relationships that foster collaboration, psychological safety, and lasting connections.

Learning Objectives

1. Understand the core components of emotional intelligence and their impact on relationships.
2. Strengthen empathy skills to improve understanding and reduce conflict.
3. Learn practical strategies for building and maintaining trust.
4. Enhance communication through active listening and effective questioning.
5. Identify relationship-building behaviors to practice consistently in daily interactions.

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