About the Course
This session focuses on developing cultural sensitivity as a core skill for working respectfully and effectively with people from diverse backgrounds. Participants will explore how culture shapes values, communication styles, beliefs, and behaviors, and how unconscious bias, assumptions, and ethnocentrism can impact interactions and decision-making. The session emphasizes self-awareness as the foundation of cultural sensitivity, helping participants recognize how their own experiences and identities influence perceptions of others. Participants will learn practical strategies to reduce bias, avoid stereotyping, and communicate with greater respect, empathy, and understanding. The session highlights the importance of dignity, fairness, and ethical responsibility in everyday interactions, equipping participants to foster inclusive environments where differences are acknowledged, respected, and valued.
Learning Objectives
1. Define cultural sensitivity and understand its importance in professional interactions.
2. Increase self-awareness of personal culture, values, and biases.
3. Identify common barriers such as stereotyping, ethnocentrism, and prejudice.
4. Strengthen respectful, culturally responsive communication skills.
5. Apply practical strategies to promote dignity, fairness, and inclusion in daily practice.