About the Course
During times of change, communication habits become more noticeable. They influence how we listen, respond, solve problems, and work together. For professionals in the Cuyahoga County Division of Children and Family Services, where the work supports some of the county's most vulnerable residents, the stakes are even higher. This interactive retreat with Dr. Kami J. Anderson starts with self-awareness and helps teams strengthen the communication skills they need to move through change with confidence and purpose.
Learning Objectives
1. Analyze how personal experiences, communication styles, assumptions, and responses to change influence workplace interactions, team dynamics, and organizational culture.
2. Evaluate communication strategies that promote trust, psychological safety, resilience, and collaboration during organizational change.
3. Demonstrate communication practices that foster empathy, active listening, curiosity, and inclusive dialogue with colleagues experiencing change.
4. Design a personalized action plan with specific communication strategies to use during change.