About the Course
Challenging conversations are unavoidable, whether with clients, families, colleagues, or community partners. This training introduces a structured approach for handling tension with clarity, compassion, and professionalism. Participants learn to recognize the roots of conflict, reduce defensiveness, de-escalate emotion, address issues of privilege or bias, manage power dynamics, and co-create solutions without damaging relationships.
Learning Objectives
1. Identify the different types of difficult conversations and why they can be challenging.
2. Prepare for difficult conversations by identifying goals and possible outcomes.
3. Use skills to de-escalate conflict and move the conversation toward resolution.
4. Use strategies for managing power dynamics and addressing issues of privilege or bias.