About the Course
Strategies for effective communication and conflict resolution help people become better communicators, more effective problem-solvers, and stronger leaders. This session builds the skills to express ideas clearly, listen actively, give and receive feedback constructively, and work through conflict in ways that lead to more positive and productive relationships at work and at home.
Learning Objectives
1. Express thoughts and ideas clearly, listen actively, and give and receive feedback constructively.
2. Identify and address the root cause of a conflict, communicate needs and interests, and negotiate a solution that works for everyone involved.
3. Collaborate effectively, share information, and resolve conflict constructively with team members.
4. Lead by example in fostering a positive and productive work environment.