Marvin Montgomery

Marvin Montgomery, a seasoned sales expert, boasts over 30 years of experience and nationwide recognition for his informative and practical training programs. His core philosophy emphasizes the importance of customer service excellence and empowering leaders to create organizations that better serve their customers.

Marvin's journey began in one of the nation’s largest jewelry chains, where he rose to the position of director of sales. During his tenure, he not only focused on sales but also championed customer-centric practices, recognizing the pivotal role they play in business success.  With this customer-centric approach, Marvin developed and refined training programs that helped over 1,200 associates across 95 stores deliver exceptional customer experiences that drove increased sales volume. 

His commitment to customer service excellence has earned him widespread acclaim and made him a sought-after consultant in the field.  As Senior Trainer & Executive Consultant with Presidential Consultants, Marvin leverages his expertise to empower leaders to create customer-centric organizations. His contributions extend beyond training programs, as he collaborates with executives to develop strategies that prioritize customer satisfaction and drive organizational excellence.

In addition to his consultancy work, Marvin is a published author, with notable works such as "Practice Makes Perfect" and "Training Wheels". He also regularly contributes to esteemed publications like Smart Business Cleveland and the Cleveland Plain Dealer, further solidifying his commitment to advancing customer service standards in businesses nationwide.